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Infographic about journey, in similar style to London Underground map with pictograms / reason I didn't know about that what kind of looks like of customer journey map.

*He’s the maestro of design diagrams. *I’m alarmed to realize that my adaptation of Hugh’s diagram, which I called “Anticonventional Products,” lacks any category for “unsuccessful products.” It’s strange to overlook the vast host of product failures. Oh well, back to the drawing board. http://www.dubberly.com/wp-content/uploads/2001/03/10_successful_product.png *Yes, there is more. OF COURSE there is more.

The Hugh Dubberly successful product

An ecosystem map for an event-planning application. - Designing Digital Strategies, Part 1: Cartography - UX Booth

An ecosystem map for an event-planning application. - Designing Digital Strategies, Part Cartography - UX Booth

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon app. Actually some of the new salon tech has these features built in;


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