Service design

Collection by Lauren Sinreich • Last updated 2 weeks ago

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Lauren Sinreich
User Story Mapping gives you the big picture. A tool to combine UX and Agile harmonically together. User Story Mapping gives you the big picture. A tool to combine UX and Agile harmonically together. User Story Mapping, Design Thinking, Story Maps, Story Story, Experience Map, User Experience Design, Visual Design, Ui Ux Design, Interface Design

User Story Mapping gives you the big picture. A tool to combine UX and Agile harmonically together.

Design Thinking - the essential ability to combine empathy, creativity and rationality to meet user needs and drive business success. Layout Design, Web Design, Graphic Design Tips, Logo Design, Creative Design, Design Thinking Process, Design Process, Marketing, Social Design

Some of the things we have to unlearn to be successful at design thinking--and problem solving in general. 1. We know better than the client 2. The presenting problem is the problem. 3. Experts have all the answers. 4. Answers are more important than questions 5. Breakthroughs come from inside the paradigm. 6. Creativity is limited to a handful of gifted people. 7. Design thinking involves only one side of the brain...Chuck Appleby

Sketchnotes >> Visual thinking landscape by dgray_xplane Design Thinking, Creative Thinking, Information Visualization, Data Visualization, Systems Thinking, Thinking Skills, Visual Thinking Strategies, Thinking Maps, Tool Design

Visual thinking landscape

What is visual thinking good for? Part of a continuing exploration with @uxcrank for the #iasummit This is an update to this. Check out the entire series.

Great Information Design Book: The Back of the Napkin (Kelso) « Kelso’s Corner Change Management, Business Management, Informations Design, Formation Management, Ux User Experience, Buch Design, Sketch Notes, Kaizen, Visual Communication

Great Information Design Book: The Back of the Napkin (Kelso) « Kelso’s Corner

Great Information Design Book: The Back of the Napkin (Kelso) « Kelso’s Corner

This is the visualization of a new proposed Service Design taxonomy developed by the students from It is an exploration towards an alternative way of viewing and mapping services, a variation of the traditional blueprint. Self Service, Logo Service, Service Design, Customer Service, Design Food, Web Design, Tool Design, Layout Design, Creative Design

Service Design Taxonomy

This is the visualization of a new proposed Service Design taxonomy developed by the students from IACT370. It is an exploration towards an alternative way of viewing and mapping services, a variation of the traditional blueprint. It encompasses all terms…

sketchplanations: “ The customer value chain. I’ve found this model useful in my thinking so many times. Also known as the Buying Hierarchy, it’s a model that illustrates a common evolution — though. Business Intelligence, Business Marketing, Business Tips, Media Marketing, Behavioral Economics, Innovation Strategy, Lean Six Sigma, Coaching, Design Theory

sketchplanations

A weekly explanation in a sketch. Design, how-tos, science, observations, lifehacks and making complex things simple. Subscribe to receive new sketchplanations by email.

Systems Scribing: Resources for Visuals and Systems Thinking - Drawing Change Design Thinking Process, Systems Thinking, Thinking Skills, Design Process, Visual Thinking Strategies, Critical Thinking, Visual Management, Innovation Strategy, Human Development

Systems Scribing: Resources for Visuals and Systems Thinking - Drawing Change

Systems scribing can create an original model that the group needs right in the moment. As visual practitioners, we can make visible the parts and the whole; the patterns and perspectives.

Designing for adoption. This helpful framework is an enhancement of regular adoption theory with the different approaches to design for each stage. Some great examples of each stage in the paper. Business Intelligence, Change Management, Project Management, Knowledge Management, Personal Development Skills, Child Development, Job Interview Tips, Marca Personal, Instructional Design

Designing for adoption.

A weekly explanation in a sketch. Design, how-tos, science, observations, lifehacks and making complex things simple. Subscribe to receive new sketchplanations by email.