Folded infographic poster for the mediaservice agency Figge+Schuster. The Agency is using this poster to explain a common project progress to their clients. With this visually teasing graphic the client learns the complex structures and progresses of a me…
Service Map. What is the user's journey through the service? And how does the service support it? http://www.jbasil.com/withinreach/# http://www.jbasil.com/withinreach/pdf/System-Flow.pdf
How to Create a Customer Journey Map - UX Mastery
Here is how to create a Customer Journey Map — a visual interpretation from an individual’s perspective of their relationship with an organization.
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Service blueprints allows designers to look beyond the product and pixels to examine the systems that bring a customer’s experience to life.
Templates for service design – Personas and Service Blueprint
Personas and Service Blueprint templates for service design helps you learn your customers and their experience. You can start using them right now!
Designing Digital Strategies, Part 2: Connected User Experiences | UX Booth
Offline and online experiences can interact and overlap easily in today's world. In Part 2 of this 2-part series, author Sofia Hussain shows us how to turn an ecosystem map into a tool for creating truly holistic experiences.
Roadmap to Buyer-Centric Marketing in B2B
Shifting to a buyer-centric (or customer-centric) marketing model is an absolute priority for B2B marketers today! First, a quick level-set. “Customer centricity” refers to a company…
How we think
Blue Latitude Health’s consultancy is based on a rich vein of expert knowledge. Here you’ll find commentary, articles, and downloadable resources from our consultants.
UMentor: Customer Journey Map
Flickr is almost certainly the best online photo management and sharing application in the world. Show off your favorite photos and videos to the world, securely and privately show content to your friends and family, or blog the photos and videos you take with a cameraphone.