Introducing the storygraph
The storygraph is a deliverable I made to visualize the user needs/touchpoint matrix. Then it became a powerful tool, but let’s start from the beginning. Two years ago I was trying to represe…
Customer Experience Map PowerPoint 703972
Customer Experience Map PowerPoint 703972 3 PPTX | 422 Kb Customer Experience Map PowerPoint Template 16:9 4 Unique Slides 3 Colors Total:12 Slides TO FAST DOWNLOAD - PLEASE REGISTER AN
Mapping Methods 2 Step-by-Step Guide Experience Maps, Journey Maps, Service Blueprints and Empathy Maps | DCC online
This is the second edition of our popular guide to mapping methods. It includes all you need to know and step-by-step instructions for mapping techniques including: Experience maps Journey maps Service blueprints Empathy maps Business Model Canvass Customers choose products and services that deliver the best experiences. Traditional design techniques like sketching and model making do not work well when designing systems of objects, services, and experiences. Perhaps the most…
Transport customer journey map templates | Taxi CJM
Public transport, taxi customer journey map templates. Free ready-to-go examples to help you understand your customers and passengers better.
Infographic: Improving customer experience at each stage of the customer journey
When they choose to do business with your company, your customers begin a journey. You hope they will follow a path to a lasting relationship – and pro
Creating a lifetime journey map
Most journey maps range in time from a few seconds to a few months. Some clients have asked, “What happens when the journey lasts a lifetime?” Here's our answer.