"It was very frightening," recalled KLM flight attendant Heidi Eriksson after the incident. "I guess the training just kicked in." A drunk passenger, spat in the air of the man sitting in front of him and stood up aggressively. When his neighbour tried to hold him down after Heidi had ordered him to sit down, the man bit the other passenger! Heidi succeeded in putting the man in an armlock and with the help of a fellow stewardess, handcuffed his hands behind him.