Service Blueprint  by Hageman on flickr  http://www.flickr.com/photos/hegeman/2246630570  Service Blueprint    More info at jamin.org/archives/2008/upmc-neurosurgery-clinic/

Service Blueprint by Hageman on flickr http://www.flickr.com/photos/hegeman/2246630570 Service Blueprint More info at jamin.org/archives/2008/upmc-neurosurgery-clinic/

Example of a service blueprint / Cooper

Web magazine about user experience matters, providing insights and inspiration for the user experience community

Experience Map is an important design tool to understand our product/service interactions from users’ point of view. One experience map is b...

Experience Map is an important design tool to understand our product/service interactions from users’ point of view. One experience map is b.

A service design approach is required to deliver great customer experiences - Meld Studios

Almost impossible to read, this image from a virtual domain would take a high cognitive approach to make sense of. The words are extremely tiny and it doesn't really explain what the task you are trying to accomplish even is.

Customer Journey Maps: How Experience Mapping Reveals Invaluable Insights | momentology

Customer Journey Maps: How Experience Mapping Reveals Invaluable Insights Customer journey mapping inspires creative problem solving and helps guide strategic and investment decisions.

Service blueprint

Service blueprint of concepts and evaluation elements

From Design Council, “a service blueprint is a way to show a service from start to finish. It shows all the different touchpoints and interactions that a user encounters on their journey thro…

A Step-by-Step Guide to Creating Effective User Journey Maps 6

A Step-by-Step Guide to Creating Effective User Journey Maps: time to make a game plan. Primary issues: we are wayyyy too broad right now. Personal mobility can be literally anything. We need to reduce it, fast.

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